Real-time routing for incoming procurement and AP exceptions. Tolerance bands auto-clear; complex items route to the right specialist with context attached; SLAs enforce live.
Procurement and AP exceptions pile up in shared queues. A three-way mismatch, a non-PO invoice, a price variance, a budget breach — each waits for whoever picks it up, gets re-triaged, escalates when the picker realizes it is not theirs, and ages 4–6 days. The exception takes minutes to resolve. The routing around it takes days. Rule-based tools are either too coarse (everything to one queue) or too brittle (everything routes wrong the first time policy shifts).
Where the Exception Control Tower answers “which exceptions to keep, kill, or automate,” the Routing Engine answers “how each surviving exception flows in real time.” Right exception, right hands, first touch — with the context pack pre-attached.
Each exception type gets a band — dollar threshold, variance percentage, supplier risk tier — below which it auto-clears, above which it routes.
AI matches exception type, supplier, category, and complexity to the analyst best positioned to resolve — based on prior resolution speed and override rate, not org chart.
Before the exception lands, the engine assembles supplier history, contract terms, prior resolutions, budget state, and approval chain — so the analyst opens one screen, not seven.
Aging triggers automatic escalation. Override patterns retune the bands. Routing accuracy is measured per analyst, per exception type.
“Right exception, right hands, first touch — with the context already on the screen when the analyst opens it.”
A live routing layer in front of the queue — each exception typed: auto-clear, routed-with-context, specialist-escalation, or SLA-breach review. First-touch resolution climbs; aging drops.
A 20-minute working session. We’ll walk through what the engine produces from real AP and procurement exception data.